NDIS Provider Invoice Tips and Tricks

When preparing invoices there are certain items that are required on an invoice in order for it to be paid. This forms part of our own internal audit function and NDIS requirements. Without these items we will not be able to pay your invoice.

Sample Invoices

You can download a perfect example invoice template.

Download a Sample

A Link to NDIS Price Guide can be found here.

We appreciate that all businesses have different accounting software but as a minimum the NDIS Support line item must be included.

In addition,

  • the participant NDIS number is included.
  • your contact name & email address
  • a phone number so we can resolve any issues.

Example Invoice

Please download an example invoice, it should include:

  • Your Business Name
  • Your ABN
  • Client Name
  • Invoice Number
  • Invoice Date
  • Services provided (NDIS Support Line Number is Essential)
  • Service rate or Quantity provided
  • Banking details
  • Email Address for Remittance Advice

Don’t have accounting software? You can download a copy of an invoice template in Word.

Other Information

If the amount you invoiced is above the amount allowed we will only pay up to the Hourly/Qty Rate allowed.

Different GST may apply you should talk to your accountant in regards to this. Click here for more information.


Our Participants are always looking for Service Providers. Register your details here so you can connect.

Processing Times

As Accountants and a small business we understand the importance of prompt payment. We generally claim from the NDIS 4 times a week. As a result in most cases you should expect to be paid in 5 business days assuming your invoice is received in the appropriate format.

Occasionally there are issues, and, in each case, we will endeavour to make contact if there is any delay in payment.

If you haven’t received payment after 8 working days, please contact us.

Please note if it’s the first time we are paying you allow 10 business days.

For more information please visit our Help Centre.

Service Agreement: Important Information

It’s important that all parties know how much a participant will be charged during the life of a plan.  The participant will have a limited budget that can not be exceeded. To protect the participant and the provider it’s important that each of them know how much will be charged for services. Service agreements are generally the best way to do this. Creating a service agreement is outside the scope of this article. As a provider, here are some simple steps on what you should do:

  • Obtain the plan dates. These are the dates that you can provide services within
  • Determine the price you will charge for your services
  • Calculate the amounts you will charge for the life of the plan
  • Include this in your service agreement
  • Communicate this to the participant and ourselves

There are a number of online calculators that can assist. A google search for “NDIS Support calculator” can help with calculating the amount charged. To assist, you can enter the details of the service agreement on this website. Click on the Service Bookings Tab under Providers or Support Coordinator

We also have two templates available (see below) to download which will help allocate funds. Once completed you can send these to sa@peakplan.com.au for processing.