Kristal Burns

Client Service Manager

South East Queensland

0476 764 389

What is special and unique about how Plan Managers work and help participants to get the most out of their plans?  

Plan management provide participants with more choice and flexibility within their NDIS plan. Peak Plan Management takes the hassle away of having to pay invoices and keeping financial records. We offer easy online access which makes it easy for our participants to read and understand their funding.

What did you find helped in your previous roles that now makes you a great Plan Manager? 

I am a great listener which helps me to understand the needs of our participants. I promptly respond to any queries the participants may have.

How does the teamwork at Peak Plan Management help you deliver positive outcomes for participants? 

The team at Peak Plan Management support each other and work together to get the right information to our participants.

What makes your role as a Plan Manager so satisfying?  

I help participants manage their NDIS funds to improve their quality of daily life and their independence at home and within the community. I enjoy helping others and want to make plan management for my participants as simple as possible.

Building trust and feeling comfortable are so important to our participants. What do you offer to make sure this is at the centre of how you deal with people? 

I love building trustworthy relationships with participants by listening and understanding. My priority is to get answers back to my participants so they can always trust I am there for any help they need.