Resources cover a variety of topics that are commonly enquired about. We recommend all clients access this information as a first point of contact as many questions you are likely to have are answered in these sections.
The latest version of our Service Agreement is available here.
Client rights and responsibilities
Peak Plan Management’s Client Rights & Responsibilities can be downloaded for your records.
Reasonable and Necessary Checklist for using your plan
The NDIS ask that participants consider the Reasonable and Necessary Checklist before purchasing supports through their plan. This may be supplied to Peak Plan Management in some cases and is also useful for your own records.
Facts sheet for participants
What happens when a provider reports an incident? Download the Fact Sheet for Participants on Reportable Incidents.
How can you make a complaint about a provider?
What is the NDIS Quality and Safeguards Commission?
Information about the NDIS Quality and Safeguards Commission can be found in the NDIS Information Pack.