Staying cyber safe

Staying cyber safe


There are lots of different types of scams happening today but one of the most common is called a “Phishing” scam. Phishing is when a scammer sends an email that appears to be from a trusted source, often including an urgent ‘call to action’ like asking you to enter your details to unlock or verify an account, log on to your bank account or make a payment immediately.


If you ever receive an unusual or unexpected email from Peak Plan Management, please don’t open it, click on any links or attachments in the email instead, call us on 1300 73 23 24 to confirm whether we tried to reach out to you.


There are things you could do to stay aware and cyber safe


  1. Pause

Does a call, email or text seem unusual or suspicious? The best thing to do is to pause. Take a breath. Real organisations won’t put you under pressure to act instantly.

  1. Check

Ask someone you trust, or contact the organisation the message claims to be from on a trusted phone number. For Peak Plan that number is 1300 73 23 24.

  1. Reject

If you’re unsure, delete the email or SMS and block the phone number. Change your passwords if you think you’ve been impacted.


What can I do if I think I’ve received a “Phishing” scam email and opened an attachment or entered my details?


If you received a phishing scam email and opened the attachment, or entered your details, then you can take the following steps:


  • Change your passwords for your online accounts, especially your email accounts, banking accounts and social media. Make sure it’s a strong password that isn’t easy to guess.
  • If you have Multi Factor Authentication turn it on for your online accounts.
  • Make sure your computer and smart phone have anti-virus software s, and that it’s up to date.


The Australian Cyber Security Centre also provides a range of helpful resources that may be able to help if you ever think you have accessed a scam email.



It’s always better to be informed and alert. We hope these tips have been helpful.