Peak Plan Managements Corona Virus Response

 

Peak Plan Management has implemented measures in response to the Corona Virus (COVID-19).  We are following advice from the Australian Government and Heath department officials.

 

At this stage we will continue to deliver our services as usual and our priority is to maintain our high standards of service for our participants and providers. We have invested in secure and flexible working arrangements for our staff. Our only change will be to temporarily suspend face-to-face meetings and offer phone or video meetings instead.  We will ensure that both participants and providers are updated if anything changes.

 

Additionally our phone system can only take a limited number of calls at any one time.  If you leave a message for us we will return your call as soon as possible. Alternatively you could send us an email and we will respond.  We will continue to keep you updated with any changes at Peak Plan Management.

 

 

FAQ

We have complied a list of frequently asked questions in response to the recent changes that the National Disability Insurance Scheme has introduced in light of the coronavirus, COVID-19.

We understand that this is a time of uncertainty and as such we have received a lot of enquiries from our participants. Please feel free to contact any of our friendly staff on 1300 73 23 24 or have a look at the advice given below. We will endeavour to bring you the most up-to-date information as we are aware that the advice can change rapidly.

 

Last updated: 30 April 2020

 

Are you still available for me to call or email?

Yes, while we are not in our usual office environment, we are still able to take your phone and email enquiries. If in the unusual instance you can’t reach us on the first call, please leave us a message and we will return your call promptly.

 

Are you still able to pay my invoices promptly?

Most definitely. We are still achieving our internal service standard of 95% of all invoices paid within 5 business days.

 

I need an iPad or laptop to enable me to continue me therapy sessions online. Can I use my NDIS  funds?

The NDIS are currently developing a new policy around this to assist NDIS participants access devices for this purpose. They predict that further information will be provided shortly.

As always, NDIS require that the purchase of a device:

 

- relate to your current support needs and goals, within your NDIS plan

- represent good value for money (can a cheaper alternative perform the same function?)

- not be better funded by another government service, i.e education

 

I don’t have access to the internet to allow me to access online therapy sessions – can this be funded from my NDIS plan?

No, an internet connection is considered an everyday item and cannot be funded through NDIS.

 

My child is accessing online leaning from home. Can I use their NDIS funding to purchase a iPad or laptop?

No, the NDIS will only consider funding items that are related to a person’s disability. The education department in each State and Territory is making devices available to children who require them for remote online learning.

 

Can I use my NDIS funds to buy items that will keep me mentally stimulated while I’m at home?

You can only use your NDIS funding for disability-related supports that are not considered everyday items.

 

Can I claim masks and hand sanitiser from my consumables funding?

No. Face masks and hand sanitiser are deemed by the NDIS as everyday items, and are a personal expense. You cannot use your consumable budget to pay for personal protective equipment (PPE).

 

I don’t have Support Co-ordination within my current plan however would like to access additional supports at the moment – can I access a Support Co-ordinator to help me?

Yes, anyone can now access a Support Co-ordinator through their Core Supports (for 6 months from 25th March 2020). To find a Support Co-ordinator, have a look at the NDIS Provider Finder - Click Here

 

Can my family members provide me with supports, funded from my plan?

Currently, NDIS do not allow for your family to be paid for providing you with supports, even if your support worker isn’t available. Please call NDIS on 1800 800 110 or contact your Local Area Co-ordinator for more information about your current circumstances.

 

Are services able to charger higher rates now?

The NDIS recently updated the price guide, allowing a temporary 10% increase of the price limit of some Core and Capacity Building supports.

 

Will I receive more NDIS funding due to Covid-19?

As you won’t be automatically given more funding by NDIS it is important to keep an eye on your funding. We will continue to send out your monthly statements and as always, you can access our App. If you don’t have access to our App, please email our office.

 

For more Information please Click Here

 

I need to purchase a tablet so that I can access my usual NDIS funded therapies, can I purchase this through my plan?

Yes, if you were accessing NDIS funded therapies prior to Covid-19 and your therapist has advised, in writing, that a tablet is required to access Telehealth to enable you to continue your therapies remotely.

NDIS require that the purchase of a standard tablet should:

• be the lowest specification needed to maintain supports

• not exceed $600

• not be purchased if you already have the item or access to another suitable item

• not be funded by another service system, such as education

• be recommended, in writing by your service provider you wish to seek the ongoing support from

 

I need to purchase an electronic device so that I can access my usual NDIS funded therapies, can I purchase this through my plan?

Yes, if you were accessing NDIS funded therapies prior to Covid-19 and your therapist has advised, in writing, that an electronic device is required to access Telehealth to enable you to continue your therapies remotely.

NDIS require that the purchase of should:

• be the lowest specification needed to maintain supports

• not exceed $750

• not be purchased if you already have the item or access to another suitable item

• not be funded by another service system such as education

• be recommended, in writing by your service provider you wish to seek the ongoing support from

 

I need to purchase an electronic device/tablet however I don’t have access to a Consumables budget within my plan.

If you don’t have access to a consumables budget or your current consumables budget has been exhausted, NDIS are working on a system update to make sure this flexibility is available to you. This change will happen automatically on 9 May 2020, and participants should wait until then to purchase their items.

 

How long will these changes be available for?

This is a time limited policy which will be in place until September 2020 and will be reviewed at the end of June 2020.

 

I need to access Telehealth to start new supports, can I purchase a device?

This policy is not intended to support participants in starting new supports that weren’t in place before physical distancing restrictions were put into place.

 

I am unable to access my usual fitness requirements due to Covid-19. Am I able to purchase fitness equipment for at home?

If there is a specific item that you require and your provider agrees it will help you to maintain supports during the physical distancing period, your provider will need to provide written advice.

 

NDIS require that the purchase of fitness equipment should:

 

• have been in use with your provider before physical distancing came into place.

• be needed to maintain funded (existing) NDIS supports

• not already be accessible by you or able to be loaned or hired from your provider

• not be funded through a different support system

• be the lowest specification that will maintain funded supports

 

What can’t I use my NDIS funding for?

• any item that does not relate to the your disability or that doesn’t help you to maintain NDIS funded supports and services

• devices with specifications beyond the minimum needed

• smart phones, smart watches or tablets with mobile connections (e.g. 3G or 4G)

• multiple devices

• replacements for loss or damage

• utility costs (internet connection)

• software

• additional hardware or accessories

• purchase of items when rental options may be appropriate.

 

Will NDIS increase my funding to allow for additional requirement as a result of Covid-19?

The Agency will not increase your plan values to accommodate the purchase of a devices or fitness equipment.

Where can I get more information?

 

You can call us during business hour on 1300 73 23 24

or access more information from the NDIS website - Click Here

 

 

Giving you Choice Control & Freedom

© 2020 Peak Plan Management Pty Ltd trading as Peak Plan Management.

ABN 16 621 969 337  |  NDIS registration number 4050026475

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Registered

NDIS Provider

© 2020 Peak Plan Management Pty Ltd trading as Peak Plan Management.

ABN 16 621 969 337

NDIS registration number 4050026475

 

About  |  Privacy Policy

Disclaimer   |  Complaints Procedure